Introduction

At Ramkesri, we value your trust and strive to provide a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

❌ Cancellation Policy

  • Before 24 Hours (Order Not Shipped):
    You can cancel your order within 24 hours of placing it, free of cost
  • After 24 Hours or Once Shipped (“Ready to Ship”):
    Orders cannot be cancelled once they are processed or shipped

✅ Eligible for Return or Replacement

You can request a return or replacement under the following conditions:

  • Wrong Product Delivered:
    If you receive a different product than ordered
  • Expired Product:
    If the delivered product is expired

👉 In both cases, you must raise a request within 24 hours of delivery

❌ Not Eligible for Return

Return or replacement requests will NOT be accepted in the following cases:

  • Requests made after 24 hours of delivery
  • Products that are used, opened, or unsealed
  • Products damaged due to misuse or improper handling

📸 Proof Requirement

  • Customers must provide clear images or videos of the product
  • This helps us verify the issue and improve our service

💰 Refund Policy

  • We generally offer replacement only for defective or incorrect products
  • Refunds are not applicable unless approved in special cases

💳 Prepaid Orders

  • If a refund is approved, it will be credited to your original payment method
  • Processing time: 5–7 business days

⏱️ Return Request Timeline

  • You must initiate a return request within 24 hours of delivery
  • Requests beyond this period will not be accepted

🔧 How to Request a Return

Step 1: Contact us via phone or email within 24 hours of delivery
Step 2: Share order details along with images/videos of the issue
Step 3: Our team will review your request within 1–2 business days and guide you further

🚚 Delivery Attempt & Charges

  • If the delivery fails due to customer unavailability or incorrect details, re-delivery charges may apply

🔄 Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.

📞 Contact Us

For any return, refund, or cancellation queries, feel free to contact us: